How many emails you don't have to reply to do you get? More than you think.Every unnecessary email delays your operators from what's really important. Let the artificial intelligence of SentiSquare filter emails. He will read them, understand them and close those that do not need to be answered.
Faster communication and less boring work for people
Automatic detection of emails that do not need to be replied to (i.e. spam, emails out of office, emails without important information, etc.)
Real-time filtering
Front office operators spend less time on routine work and can devote more time to caring for clients
Answering
Automatic replying to emails using a template - this is the task precisely for artificial intelligence.The volume of communication can increase even by tens of percent, but you do not need to increase the capacity of the contact center.
Detect requests that can be answered automatically
Automatic selection of response templates
Automatically reply or prepare emails to be confirmed and sent by the agent
Faster answers
Forwarding
Reading an email and forwarding it correctly to a colleague who solves it is an ideal job for AI. Let SentiSquare AI read emails continuously and consistently.
Forwarding emails to specialized operators
Send emails in real time
Faster response to customers
Qualification
Classification of communications
Who likes to categorize text dates? We think no one. Except perhaps the artificial intelligence of SentiSquare, which has been trained to do just that.
It is suitable for sentiment analysis, email classification, customer departure detection, topic and urgency classification, spam detection, etc.
No human labor is needed to classify communications
High-quality classification is essential for automation and optimization
